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Polycom Telephones

Polycom Soundpoint IP Phone

Please Note: The model number of your Polycom telephone can usually be found on a label stuck on the bottom of the phone.

CX300 USB Desktop phone & CX600 VoIP phone

These headsets have a dedicated modular headset jack. To fit a headset to these phones simply plug a headset and cord into this jack.

Please Note: This range of headsets has an idiosyncrasy that can seriously effect a headset installation. The default voice setting results in any voice level changes that you make during a call being reset at the end of the call. You HAVE to increase the voice level EVERY call - VERY FRUSTRATING. However, this feature can be corrected simply by changing a parameter in the SIP.CFG file or making a change to the default setting via the Polycom Web Configuration Utility:
Ensure that the parameter voice.volume.persist.headset is set to 1 (default is 0).

Plantronics corded:
Any H or HW series headset and a Polaris cable.

Plantronics Wireless (CS 500 and Savi 700 series):
Switch position A, Receive 3, Transmit 2, standard telephone cord wiring. These phones sit vertical, thus they are not really suited to the Plantronics HL10 handset lifter. Use the APP-51 EHS cables for remote call control.

GN Netcom / Jabra corded:
Any "direct-connect" headset and a standard (i.e. 8800-01-01) or Smart (i.e. 8011-99) cable. The Smart cable should be set to switch position 1.

Jabra Wireless:
All DECT wireless headsets. Add the Jabra EHS adapter (GN Netcom SKU 14201-17) for remote call control, away from your desk.

Sennheiser corded:
Any headset and a CSTD 01 cable.

ADD-COM corded:
Any headset and a "Blue" cord.

VVX Business Media Phones - VVX500, VVX600

These headsets have both a dedicated modular headset jack (for fitting traditional analog headsets) and a multi-functional USB port (for connecting newer UC USB headsets). To fit a headset to these phones simply plug a headset and cord into this jack or USB port. If an analog headset is connected, the headset button glows GREEN. If a USB headset is connected, the headset button glows BLUE.

Please Note: This range of headsets has an idiosyncrasy that can seriously effect a headset installation. The default voice setting results in any voice level changes that you make during a call being reset at the end of the call. You HAVE to increase the voice level EVERY call - VERY FRUSTRATING. However, this feature can be corrected simply by changing a parameter in the SIP.CFG file or making a change to the default setting via the Polycom Web Configuration Utility:
Ensure that the parameter voice.volume.persist.headset is set to 1 (default is 0).

Plantronics corded:
Any H or HW series headset and a Polaris cable.

Plantronics Wireless (CS 500 and Savi 700 series):
Switch position A, Receive 3, Transmit 2, standard telephone cord wiring. These phones sit vertical, thus they are not really suited to the Plantronics HL10 handset lifter. Use the APP-51 EHS cables for remote call control.

GN Netcom / Jabra corded:
Any "direct-connect" headset and a standard (ie 8800-01-01) cable.

Jabra Wireless:
All DECT wireless headsets. Add the Jabra EHS adapter (GN Netcom SKU 14201-17) for remote call control, away from your desk.

Sennheiser corded:
Any headset and a CSTD 01 cable.

ADD-COM corded:
Any headset and a "Blue" cord.

VVX Business Media Phones - VVX300, VVX310, VVX400, VVX410, VVX1500 & VVX1500D

These headsets have a dedicated modular headset jack. To fit a headset to these phones simply plug a headset and cord into this jack.

Please Note: This range of headsets has an idiosyncrasy that can seriously effect a headset installation. The default voice setting results in any voice level changes that you make during a call being reset at the end of the call. You HAVE to increase the voice level EVERY call - VERY FRUSTRATING. However, this feature can be corrected simply by changing a parameter in the SIP.CFG file or making a change to the default setting via the Polycom Web Configuration Utility:
Ensure that the parameter voice.volume.persist.headset is set to 1 (default is 0). ****

Plantronics corded:
Any H or HW series headset and a Polaris cable.

Plantronics Wireless (CS 500 and Savi 700 series):
Switch position A, Receive 3, Transmit 2, standard telephone cord wiring. These phones sit vertical, thus they are not really suited to the Plantronics HL10 handset lifter. Use the APP-51 EHS cables for remote call control.

GN Netcom / Jabra corded:
Any "direct-connect" headset and a standard (ie 8800-01-01) cable.

Jabra Wireless:
All DECT wireless headsets. Add the Jabra EHS adapter (GN Netcom SKU 14201-17) for remote call control, away from your desk.

Sennheiser corded:
Any headset and a CSTD 01 cable.

ADD-COM corded:
Any headset and a "Blue" cord.

Polycom VVX600 IP Phone

SoundPoint IP 300, IP 301, IP 335, IP 400, IP 430, IP 450, IP 500, IP 501, IP 550, IP 560, IP 600, IP 650, IP 670

These headsets have a dedicated modular headset jack. To fit a headset to these phones simply plug a headset and cord into this jack.

Plantronics corded:
Any H or HW series headset and a Polaris cable.

Plantronics Wireless (CS 500 and Savi 700 series):
Switch position A, Receive 3, Transmit 2, standard telephone cord wiring. They are also compatible with the Plantronics HL10 handset lifter & APP EHS cables.

GN Netcom / Jabra corded:
Any "direct-connect" headset and a standard (ie 8800-01-01) cable.

Sennheiser corded:
Any headset and a CSTD 01 cable.

ADD-COM corded:
Any headset and a "Blue" cord.

Polycom Soundpoint IP Phone

SoundPoint IP 320, IP 321, IP 330 & IP 331

These telephones have a dedicated 2.5mm headset jack. If you choose to use the handset jack, please remember that it is "polarity sensitive" - the cord must be reversed.

Plantronics corded:
Any H or HW series headset and a Quick Disconnect to 2.5mm bottom cord (if using headset jack). Any H series headset and a reversed Polaris cord - a reversed A10 cable may be required, if the transmission level is too soft. (if using handset jack).

Plantronics Wireless (CS 500 and Savi 700 series):
Switch position A, Receive 3, Transmit 2, standard telephone cord wiring. They are also compatible with the Plantronics HL10 handset lifter & APP EHS cables.

GN Netcom / Jabra corded:
Any headset and a 8800-01-46 cord with a 2.5mm plug (if using headset jack) or any headset and a reversed 8800-01-01 cord (if using handset jack).

ADD-COM corded:
Any headset and a Quick Disconnect to 2.5mm bottom cord (if using headset jack) or any headset and a BLUE cord (if using handset jack).

Polaris corded:
Any headset with a standard (ie SP5021) bottom cord and 2.5mm adaptor (if using headset jack) or any headset and a reversed standard (ie SP5021)cord (if using handset jack).

If you are wanting to connect a wireless headset to your Polycom phone you need to read Polycom's Technical Bulletin 35150 "Using an Electronic Hookswitch (EHS) with Polycom SoundPoint IP and VVX 1500 Phones"