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Polycom Telephones

Polycom VVX 400 Series

Please Note: The model number of your Polycom telephone is displayed on a sticker on the back of the phone.

Polycom telephones reset the Handset/Speaker/Headset volume to the default level at the end of each call, forcing you to increase the volume level EVERY call. VERY FRUSTRATING. However, this feature can be corrected by changing a parameter in the SIP.CFG file.

Handset
<Volume voice.volume.persist.handset="1"/>
Wired Headset
<Volume voice.volume.persist.headset="1"/>
USB Headset
<Volume voice.volume.persist.usbHeadset="1"/>
Bluetooth Headset
<Volume voice.volume.persist.usb.bluetooth.Headset="1"/>
Speaker
<Volume voice.volume.persist.handsfree="1"/>

VVX Series: VVX 101, VVX 150, VVX 201, VVX 301, VVX 311,

Old Phones: VVX 300, VVX 310, VVX 400, VVX 410, VVX 1500

Polycom VVX 301/311

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset.

Plantronics:
Any Plantronics headset and a Polaris cable (U10P).

Jabra:
Any Jabra headset and a Jabra GN1200 CC cable (Switch Setting: 1), or standard QD cable (8800-01-01)

Sennheiser:
Any Sennheiser headset and a CSTD 01 cable.

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering.

Plantronics:
Any Plantronics wireless headset, with optional APP-51 EHS cable.
Switch A

Jabra:
Any Jabra wireless headset, with optional 14201-17 EHS cable.
Switch A

Sennheiser:
Any Sennheiser wireless headset, with optional CEHS-PO 01 EHS cable.
Switch A

VVX Series: VVX 250, VVX 350, VVX 401, VVX 411, VVX 450, VVX 501

Old Phones: VVX 500

Polycom VVX 401/411

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset.

Plantronics:
Any Plantronics headset and a Polaris cable (U10P).

Jabra:
Any Jabra headset and a Jabra GN1200 CC cable (Switch Setting: 1), or standard QD cable (8800-01-01)

Sennheiser:
Any Sennheiser headset and a CSTD 01 cable.

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering.

Plantronics:
Any Plantronics wireless headset, with optional APP-51 EHS cable.
Switch A

Jabra:
Any Jabra wireless headset, with optional 14201-17 EHS cable.
Switch A

Sennheiser:
Any Sennheiser wireless headset, with optional CEHS-PO 01 EHS cable.
Switch A

USB Headset

This phone has a built in USB port for Headsets.
Please Note: USB Headsets do not play the call notification sound.

Plantronics:
Any Plantronics USB headset.

Jabra:
Any Jabra USB headset.

Sennheiser:
Any Sennheiser USB headset.

VVX Series: VVX 601

Old Phones: VVX 600

Polycom VVX 601

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset.

Plantronics:
Any Plantronics headset and a Polaris cable (U10P).

Jabra:
Any Jabra headset and a Jabra GN1200 CC cable (Switch Setting: 1), or standard QD cable (8800-01-01)

Sennheiser:
Any Sennheiser headset and a CSTD 01 cable.

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering.

Plantronics:
Any Plantronics wireless headset, with optional APP-51 EHS cable.
Switch A

Jabra:
Any Jabra wireless headset, with optional 14201-17 EHS cable.
Switch A

Sennheiser:
Any Sennheiser wireless headset, with optional CEHS-PO 01 EHS cable.
Switch A

USB Headset

This phone has a built in USB port for Headsets.
Please Note: USB Headsets do not play the call notification sound.

Plantronics:
Any Plantronics USB headset.

Jabra:
Any Jabra USB headset.

Sennheiser:
Any Sennheiser USB headset.

Bluetooth Headsets

Please Note: If you use the USB Dongle included with the headset, you will not hear the call notification sound.

Plantronics:
Any Plantronics bluetooth headset.

Jabra:
Any Jabra bluetooth headset.

Sennheiser:
Any Sennheiser bluetooth headset.

CX Series: CX200, CX300, CX300 R2, CX600, CX700

SoundPoint Series: IP 300, IP 301, IP 500, IP 501, IP 600, IP 601

Polycom CX300 R2

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset.

Plantronics:
Any headset and a Polaris Cable (U10P).

Jabra:
Any headset and Jabra GN1200 Cable (Switch Setting: 1).

Sennheiser:
Any headset and a CSTD 01 cable.

Wireless Headsets

A handset lifter is required for remote answering.

Plantronics:
Any Plantronics wireless headset, with optional HL10 handset lifter.
Switch A

Jabra:
Any Jabra wireless headset, with optional GN1000 handset lifter.
Switch A

Sennheiser:
Any Sennheiser wireless headset with optional HSL10 handset lifter.
Switch A

SoundPoint Series: IP 335, IP 430, IP 450, IP 550, IP 560, IP 650, IP 670

Polycom SoundPoint IP 335

Wired Headsets

These headsets have a dedicated modular headset jack. To fit a headset to these phones simply plug a headset and cord into this jack.

Plantronics:
Any headset Polaris cable.

Jabra:
Any headset and a standard (ie 8800-01-01) cable.

Sennheiser:
Any headset and a CSTD 01 cable.

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering.

If you want to connect a wireless headset to these Polycom phones you should read Polycom's Technical Bulletin 35150 "Using an Electronic Hookswitch (EHS) with Polycom SoundPoint IP and VVX 1500 Phones"

Plantronics:
Any Plantronics wireless headset, with optional APP-51 EHS cable.
Switch A

Jabra:
Any Plantronics wireless headset, with optional 14201-17 EHS cable.
Switch A

Sennheiser:
Any Sennheiser wireless headset, with optional CEHS-PO 1 EHS cable.
Switch A

SoundPoint Series: IP 320, IP 321, IP 330, IP 331

Polycom Soundpoint IP 321/331

Wired Headsets

These telephones have a dedicated 2.5mm headset jack.

Plantronics:
Any headset and a QD to 2.5mm cable (70765-01).

Jabra:
Any headset and a QD to 2.5mm cable (8800-01-46).

Sennheiser:
Any headset and a QD to 2.5mm cable (CCEL 191-2).

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering.

If you want to connect a wireless headset to these Polycom phones you should read Polycom's Technical Bulletin 35150 "Using an Electronic Hookswitch (EHS) with Polycom SoundPoint IP and VVX 1500 Phones"

Plantronics:
Any Plantronics wireless headset and RJ9 to 2.5mm adapter, with optional APP-51 EHS cable.
Switch A

Jabra:
Any Jabra wireless headset and RJ9 to 2.5mm adapter, with optional 14201-17 EHS cable.
Switch A

Sennheiser:
Any Sennheiser wireless headset and RJ9 to 2.5mm adapter, with optional CEHS-PO 01 EHS cable.
Switch A