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Polycom Telephones

Polycom VVX 400 Series

Please Note: The model number of your Polycom telephone is displayed on a sticker on the back of the phone.

Polycom telephones reset the Handset/Speaker/Headset volume to the default level at the end of each call, forcing you to increase the volume level EVERY call. VERY FRUSTRATING. However, this feature can be corrected by changing a parameter in the SIP.CFG file.

Handset
<Volume voice.volume.persist.handset="1"/>
Wired Headset
<Volume voice.volume.persist.headset="1"/>
USB Headset
<Volume voice.volume.persist.usbHeadset="1"/>
Bluetooth Headset
<Volume voice.volume.persist.usb.Bluetooth.Headset="1"/>
Speaker
<Volume voice.volume.persist.handsfree="1"/>

VVX Series

VVX 101, VVX 150, VVX 201, VVX 301, VVX 311

Old Phones: VVX 300, VVX 310, VVX 400, VVX 410, VVX 1500

Polycom VVX 301/311

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset

Yealink

Any Yealink YHS3 Series headset with the included cable

Poly

Any Poly headset and a Polaris cable (U10P)

Jabra

Any Jabra headset with Jabra GN1200 cable
Switch Setting: 1

EPOS

Any EPOS headset and a CSTD 01 cable

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering

Yealink

Yealink WH64 headset, with an EHS62 cable
Yealink WH62 or WH63 headset, with an EHS60 cable

Poly

Any Poly wireless headset, with optional APP-51 EHS cable
Switch A

Jabra

Any Jabra wireless headset, with optional 14201-17 EHS cable
Switch A

EPOS

Any EPOS wireless headset, with optional CEHS-PO 01 EHS cable
Switch A

VVX 250, VVX 350, VVX 401, VVX 411, VVX 450, VVX 501

Old Phones: VVX 500

Polycom VVX 401/411

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset

Yealink

Any Yealink YHS3 Series headset with the included cable

Poly

Any Poly headset and a Polaris cable (U10P)

Jabra

Any Jabra headset with Jabra GN1200 cable
Switch Setting: 1

EPOS

Any EPOS headset and a CSTD 01 cable

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering

Yealink

Yealink WH64 headset, with an EHS62 cable
Yealink WH62 or WH63 headset, with an EHS60 cable

Poly

Any Poly wireless headset, with optional APP-51 EHS cable
Switch A

Jabra

Any Jabra wireless headset, with optional 14201-17 EHS cable
Or, 14201-30 EHS cable to connect via USB (Not supported on Obi Edition) Switch A

EPOS

Any EPOS wireless headset, with optional CEHS-PO 01 EHS cable
Switch A

USB Headset

These phones have a built in USB port for Headsets

Yealink

Any Yealink UH3 Series Corded Series or WH6 Series Wireless headset

Poly

Any Poly USB headset

Jabra

Any Jabra USB headset

EPOS

Any EPOS USB headset

VVX 601

Old Phones: VVX 600

Polycom VVX 601

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset

Yealink

Any Yealink YHS3 Series headset with the included cable

Poly

Any Poly headset and a Polaris cable (U10P)

Jabra

Any Jabra headset with Jabra GN1200 cable
Switch Setting: 1

EPOS

Any EPOS headset and a CSTD 01 cable

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering.

Yealink

Yealink WH64 headset, with an EHS62 cable
Yealink WH62 or WH63 headset, with an EHS60 cable

Poly

Any Poly wireless headset, with optional APP-51 EHS cable
Switch A

Jabra

Any Jabra wireless headset, with optional 14201-17 EHS cable
Switch A

EPOS

Any EPOS wireless headset, with optional CEHS-PO 01 EHS cable
Switch A

USB Headset

These phones have a built in USB port for Headsets

Yealink

Any Yealink UH3 Series Corded Series or WH6 Series Wireless headset

Poly

Any Poly USB headset

Jabra

Any Jabra USB headset

EPOS

Any EPOS USB headset

Bluetooth Headsets

Yealink

Any Yealink Bluetooth headset

Poly

Any Poly Bluetooth headset

Jabra

Any Jabra Bluetooth headset

EPOS

Any EPOS Bluetooth headset

CX Series

CX200, CX300, CX300 R2, CX600, CX700

Polycom CX300 R2

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset

Poly

Any Poly headset and a Polaris Cable (U10P)

Jabra

Any Jabra headset with Jabra GN1200 cable
Switch Setting: 1

EPOS

Any EPOS headset and a CSTD 01 cable.

Wireless Headsets

A handset lifter is required for remote answering

Poly

Any Poly wireless headset, with optional HL10 handset lifter
Switch A

Jabra

Any Jabra wireless headset, with optional GN1000 handset lifter
Switch A

EPOS

Any EPOS wireless headset with optional HSL10 handset lifter
Switch A

SoundPoint Series

IP 300, IP 301, IP 500, IP 501, IP 600, IP 601

Polycom CX300 R2

Wired Headsets

These phones have a dedicated headset port, allowing them to use any headset

Poly

Any Poly headset and a Polaris Cable (U10P)

Jabra

Any Jabra headset and Jabra GN1200 Cable
Switch Setting: 1

EPOS

Any EPOS headset and a CSTD 01 cable

Wireless Headsets

A handset lifter is required for remote answering.

Poly

Any Poly wireless headset, with optional HL10 handset lifter
Switch A

Jabra

Any Jabra wireless headset, with optional GN1000 handset lifter
Switch A

EPOS

Any EPOS wireless headset with optional HSL10 handset lifter
Switch A

IP 320, IP 321, IP 330, IP 331

Polycom Soundpoint IP 321/331

Wired Headsets

These telephones have a dedicated 2.5mm headset jack.

Poly

Any Poly headset and a QD to 2.5mm cable (70765-01)

Jabra

Any Jabra headset and a QD to 2.5mm cable (8800-01-46)

EPOS

Any EPOS headset and a QD to 2.5mm cable (CCEL 191-2)

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering

If you want to connect a wireless headset to these Polycom phones you should read Polycom's Technical Bulletin 35150 "Using an Electronic Hookswitch (EHS) with Polycom SoundPoint IP and VVX 1500 Phones"

Poly

Any Poly wireless headset and RJ9 to 2.5mm adapter, with optional APP-51 EHS cable
Switch A

Jabra

Any Jabra wireless headset and RJ9 to 2.5mm adapter, with optional 14201-17 EHS cable
Switch A

EPOS

Any EPOS wireless headset and RJ9 to 2.5mm adapter, with optional CEHS-PO 01 EHS cable
Switch A

IP 335, IP 430, IP 450, IP 550, IP 560, IP 650, IP 670

Polycom SoundPoint IP 335

Wired Headsets

These headsets have a dedicated modular headset jack. To fit a headset to these phones simply plug a headset and cord into this jack.

Yealink

Any YHS3 Series headset with included cable.

Poly

Any Poly headset and a Polaris cable (U10P).

Jabra

Any Jabra headset and a Jabra GN1200 CC cable Switch Position: 1

EPOS

Any EPOS headset and a CSTD 01 cable.

Wireless Headsets

An Electronic Hook Switch cable (EHS) is required for remote answering

If you want to connect a wireless headset to these Polycom phones you should read Polycom's Technical Bulletin 35150 "Using an Electronic Hookswitch (EHS) with Polycom SoundPoint IP and VVX 1500 Phones"

Yealink

Yealink WH64 headset, with an EHS62 cable
Yealink WH62 or WH63 headset, with an EHS60 cable.

Poly

Any Poly wireless headset, with optional APP-51 EHS cable
Switch A

Jabra

Any Poly wireless headset, with optional 14201-17 EHS cable
Switch A

EPOS

Any EPOS wireless headset, with optional CEHS-PO 1 EHS cable
Switch A