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Avaya Telephones

Avaya 5410 phone

Please Note: The model number of your Avaya telephone can usually be found on a label stuck on the bottom of the phone.

Avaya 16xx, 96xx series, 24xx

These phones have a dedicated headset port.

Plantronics corded:
Any H or HW series headset and a HIS cable (part 72442-01) Plantronics CS60, CS70 & SupraPlusWireless: Switch position 1, Receive 3 bottom transmit slide switch D

GN Netcom corded:
Any headset top and a GN1216 (PN: 88001-04) Avaya cable.

Sennheiser corded:
Any headset top and a CAVA 31 cable. Also recommended is the headset/handset switchbox (UI 710)

Avaya 46xx (except 4606, 4612), 54xx, 56xx, 64xx, 84xx, 94xx, 95xx Quick Edition, 302D Attendant Console

These phones have a dedicated headset port.

Plantronics corded:
Any H or HW series headset and a HIC-1 cable (part 49323-04)

Plantronics CS60, CS70 & SupraPlusWireless:
Switch position 1, Receive 3 bottom transmit slide switch D

GN Netcom corded:
Sennheiser corded: Any headset top and a CSTD 01 cable. Also recommended is the headset/handset switchbox (UI 710)

Avaya 1408 & 1416

These phones have a dedicated headset port.

Please Note: to use the Remote Answering feature using a wireless headset on these phones, you MUST access the Avaya Menu and turn the "remote headset" on:

  1. Press the A (i.e. MENU) button.
  2. Scroll to Advance.
  3. Press the Select softkey or the OK button.
  4. Scroll to Remote Headset.
  5. Press the Select softkey or the OK button.
  6. Press the On/Off softkey, the OK button, or the right or left navigation arrow to turn the remote headset on or off.
  7. Press the Done softkey when finished.

Plantronics corded:
Any H or HW series headset and a HIC-1 cable (part 49323-04)

Plantronics CS60, CS70 & SupraPlusWireless:
Switch position 1, Receive 3 bottom transmit slide switch D.

Plantronics EHS:
CS60, CS70N, CS351N & CS361N use an APV-6A cable. For CS 5xx series and Savi headsets use APV-62 (or the later model APV-63) cable.

Sennheiser corded: Any headset top and a CSTD 01 cable. Also recommended is the headset/handset switchbox (UI 710)

Avaya 12xx, 70xx These phones have a dedicated headset port.

Plantronics corded:
Any H or HW series headset and an A10 cable