"Wouldn't you love to take that phone off
your shoulder and free your hands? Want
to reduce neck & back strain at the same
time? Then start using a phone headset."

hands-free phone If you talk on the phone quite a bit you NEED a telephone headset. Balancing that receiver between chin and shoulder can be a real chore. Not only is it difficult to complete other tasks while on the phone, but it can also be, quite literally, a pain in the neck. Even if your phone use is sporadic, sloppy positioning can easily strain neck and shoulder muscles.

Yet few actually take advantage of a fairly inexpensive and simple solution: the phone headset. Headsets allow you to talk while keeping both hands free, giving you the mobility you need for writing, typing, or even drinking a cup of coffee.

Did you know that…

People who use headsets are 37% more productive.

Headsets reduce fatigue by up to 42%.

Headsets ensure freedom of movement and multitasking

Good sense, safety, and in some states the law, says that you should use a hands free device.

This web site is designed to give you the facts you need to buy a phone headset for yourself or members of your staff. Here are some essentials you need to know about choosing the right headset:

1. Headset Use And Design

phone headset Headsets can be used with virtually any kind of office or home phone. They install by simply connecting one or two plugs. Differences are plenty between the models available, so it's important that you pay attention to the details when trying to find the right one.

Headsets come in many styles, ranging from small models that sit in your ear to large, cushioned broadcaster-like units. For noisy environments like call centers, a binaural headset, which sports two earpieces, is a good choice for drowning out background noise. However, if you aren't constantly on the phone, a monaural (single earpiece) headset will allow you to easily listen to your surroundings or hold conversations without removing your headset.

Booms
If you favor the traditional headset look with a microphone that arches toward your mouth, a model with a boom might be the best fit. Most models use a standard ear clip, but others clamp on in alternative ways. Just be warned you may wind up looking like a pop star in concert on a good day and a professional telemarketer on a bad day.
No Booms
If looking like a telemarketer isn't your thing, consider these unique boomless headsets, where the microphone is located on the earpiece. Sitting just on the ear or even wrapping behind it, the models may look a little odd when they're on.

2. Headset Sound Quality

phone headset Pay attention to a headset's sound quality. If you cannot be heard or people can't hear you, the headset is essentially worthless.

Because some people are just louder than others, volume controls can be very important. All models have an incoming volume control, but only a few offer outgoing volume control.
A second key to high quality sound is noise canceling, which helps reduce background noise so you can hear your callers more clearly. (Bear in mind however that you'll pay a premium for this feature.)

3. Convenient Features

Handset/Headset Switchover
The switchover feature allows the user to switch between the handset and the headset when handling calls. Make sure the feature is well marked and accessible in a hurry; when the phone is ringing, you don't want to have to scramble to figure out what to pick up.
Quick Disconnect
Quick disconnect allows you to disconnect the headset from the rest of the equipment, so you won't have to remove your headset when leaving your desk. (Prime protection, also, against being jerked back to your chair by the headset cord.) When buying a model equipped with this feature, check that it lives up to its name; a few models require a bit of a wrestling match to disconnect the halves.
Cordless Headsets
Cordless headsets are also available if you'd like to walk around the office. The only drawbacks are that you need to return to the phone to place or answer calls, and, like cordless phones, cordless headsets tend to lose their signals over greater distances.
Cordless vs. Wireless
If you've got a mobile phone, there's a headset for you as well. Mobile phone headsets free you to actually drive while talking on the phone in the car. They plug into a headset jack on your mobile telephone (most have them; if not, adapters are available), and you wear them on your head or perched in your ear, in either headband or over-the-ear style.

4. Choosing A Headset

phone headset When shopping for a headset, comfort is key. Even the best-featured model will be a waste of money if the design isn't right and you don't like wearing it.

For example, if you're not so keen on mussing your hair, opt for an over-the-ear model rather than a headband style. Or you may prefer a boom that's cushion-free if you don't want to have a large black spongy object in your peripheral vision.

For best results, try out a couple of models for a day in real-world conditions; any discomfort should show up quickly. Make sure the microphone is easily adjusted. Also, not only should you be able to hear your callers without trouble, but they should be able to tune into your voice clearly as well. The range of volume control does differ across models; make sure to check it is adequate with any set you purchase.

5. Where To Buy Your Headset

In Australia, we recommend AAA Headsets. They provide a premium service, even letting you have a 3 day trial before you buy. A "test drive" can be essential if you don't want to buy a lemon.

6. Pricing

You should expect to pay about $100-$150 for a direct-connect quality commercial grade headset. A headset and an accompanying amplifier (sometimes necesary to connect to your telephone) will cost between $150 and $300 depending on the features you select.

Although there are $40 models available, skimping on price will probably result in getting exactly what you pay for, and you'll find your headset occupying permanent space in your drawer. Also, headsets used in Australia MUST comply with Australian standards. This is for your own safety. Australia has a very stringent headset testing regime.

Mobile headsets can cost anywhere between $25 and $80, depending on the style and features. An adapter can cost up to $60.

Wireless/cordless headsets start at about $250 and can cost as much as $550.

Our Services

Headsets Australia is dedicated to providing you the most informative resource on the web about headsets and accessories.

If we haven’t covered the information you require, please feel free to submit your requirements to us via our contact form.

"Wouldn't you love to take that phone offyour shoulder and free your hands? Wantto reduce neck & back strain at the sametime? Then start using a phone headset."